MTN Ghana, as part of efforts to bring telecom services closer to its numerous customers, has opened a new service centre at Kejetia in Kumasi, at an impressive ceremony.
The ultra-modern edifice, a replica of its head office in Accra, is located directly opposite the newly- constructed Kejetia Market and is a one-stop centre, where customers could access a wide range of products and services of the leading communication company in the country.
Mr Eric Nsarko, the Head of Sales and Distribution of MTN Ghana, said the opening of the centre formed part of the company’s commitment to reach out to its cherished customer with first class services.
He said there were about 61 service centres across the country aside its distributor and volume management ecosystems, with over 400 shops nationwide and the aim of establishing it to bring world-class customer experience to the doorstep of every Ghanaian.
“Employment is growing at the behest of this giant corporate establishment we call MTN. Today over 500,000 Ghanaians owe their employment and livelihood to what is happening as part of this telecom value chain”, he noted.
He said over 230,000 people on the platform of MTN perform electronic transactions in the form of airtime sales every three months, while in excess of an 120,000 people were mobile money agents.
On daily basis, he said, about 12,000 people sold and registered Subscriber Identification Module (SIM) cards across the country with thousands of others gainfully employed as suppliers and contractors in the value chain.
Touching on the new service centre, he said it represented MTN’s timeless relevance and a long term impact in Ghana.
The imposing structure, according to him, was aligned with the Company’s vision of a bold new digital world that MTN sought to create.
He expressed the company’s gratitude to the occupant of the Golden Stool, the Otumfuo Osei Tutu II, the Asantehene and the good people of Asanteman for their loyalty and continuous patronage.
Nana Kwaku Amankwah Sarkodie, the Chief of Sewua, who represented the Asantehene, paid glowing tribute to MTN for the significant impact it was making on the lives of Ghanaians in the areas of health, education and economic empowerment.
He particularly commended the company for its mobile money service, which he touted as a game changer, but was quick to admonish the company to take urgent steps to clamp down the activities of fraudsters.