Telecom giants, MTN for the second time have brought customer care delivery to the doorstep of the people of Ho and its environs with a program dubbed the MTN Customer outreach program
The staff of MTN in Ho, led by Mawuli Katahene, took the company’s products to the Ho Central Market and gave their customers the needed customer care usually given to customers at the main.
The team were in groups with some pitching camp at the market to receive customers while two other groups were dispatched go round the market and the town to ‘preach’ the gospel of MTN.
The MTN ‘preachers’ were tasked to speak to existing and potential customers about Mobile Money fraud, MTN Ayo insurance and two new products introduced to the market; MTN Smart feature phone and Turbo net, which is a router that can take up to 32 devices among others.
In an interview, the Regional Leader of MTN Volta, Mawuli Katahena said, that the company plans to continue with the program to show its commitment to rendering exciting services to customers to get them hooked up to the network for life.
According to Mr. Katahena, MTN Customer Outreach Programme “is a customer evangelism programme” aimed at satisfying customers and hoped to use the “door to door” approach to solicit feedback which would help the company find innovative ways to further delight them.
“We realise that always, the customers come to us for products and services that they need. But this time around, we want to take the products and services to the people because we believe that the customer is key and because of that we have to treat the customer as such.”
Mr Katahena mentioned that the first programme held last year was successful and hinted of intentions to hold two for the 2019 year which had been declared at MTN to be the “Year of the customer” with products and services tailored to suit them.